Description
The HMI Module used in various GM vehicles is relatively prone to several internal issues as well as complete failure and is one of our most requested replacement parts. Simply select your vehicle model year (for 2013 and 2015 applications use the notes below) and HMI Type (Factory Navigation or Non) and we’ll get the appropriate North American Spec factory new* unit for your application pre-programmed and ready for a simple plug and play swap self install.
PLEASE NOTE 2014-2015.5 IO5/IO6 UNITS ARE ON BACKORDER! The CarPlay kit discussed below as an alternative for the 2014-2015 application likely will be cheaper with newer faster hardware to boot!
You MUST choose the appropriate SAME MODEL YEAR AND TYPE (Navigation or Non) HMI for your vehicle as this is not intended to be an upgrade of any sort; its simply a replacement HMI with factory spec programming (unless you choose one of the add ons) and the GM parts warranty. If you’re interested in an upgrade such as adding Navigation or Apple CarPlay / Android Auto please see the various upgrades offered in other categories on the site as THIS WILL NOT ADD IT. AGAIN THIS IS A FACTORY REPLACEMENT PART WITH FACTORY PROGRAMMING AND YOU ARE SOLELY RESPONSIBLE FOR SELECTING THE PROPER UNIT USING THE INSTRUCTIONS IN THE FAQ BELOW. On the 2013-2015 vehicles it may be CHEAPER or similar in price to get the full Android Auto / CarPlay Upgrade Kit vs just this HMI as the older units are generally more expensive so please consider that option as it includes faster upgraded modules with Apple CarPlay and Android Auto. You can check those kits out by clicking HERE.
For 2013 Applications (Cadillac CUE only) you will receive a 2.0 unit not the original 1.1 spec. This is a factory approved replacement and will result in better performance as well and dealers have been doing this for years as the 1.1 spec units were replaced with 2.0’s in 2014.
For 2015 applications many platforms had a 2015.5 model year of sorts with a slightly different HMI/Software. If you have a 2015 with option “VV4” on your build sticker (in vehicle WiFi) choose the 2015.5 application. If you are unsure which of these you may have please email us to confirm and we’ll instruct which to choose based on your vehicles build.
As mentioned above this product is for North American Spec vehicles ONLY. Export units are available upon request please contact us for pricing and details.
*We will supply a brand new HMI wherever possible however some of the older applications only have FACTORY refurbished units available (not some used junk off eBay, or cores from other customers). These are as good as new and still carry the full GM warranty.
Please make sure your vehicle has been professionally diagnosed by a GM dealer with an HMI failure prior to purchase as there are many things that can present as an HMI failure but aren’t HMI related as these are non returnable; see the FAQ for more information.
About the optional Add Ons:
Map Update: FOR 2.5 NAVIGATION HMI ONLY! Choose this to upgrade the Map Database to the Model Year data listed. Generally we always offer the most up to date available data at about a 1/3 of the cost of doing it after purchase.
Full HMI Unlock Programming: Adds a ton of useful features at a discounted price. Please Click Here for the description, full feature set and requirements of this awesome Add On!
FAQ:
Q: Do these units come programmed?
A: Yes they are pre programmed.
Q: Do I need to visit a dealer to install or after installing one of these?
A: No the units are pre-programmed for simple plug and play replacement.
Q: Is there a Core Charge? Do I have to return my faulty HMI to you?
A: No. We do not have any core charge nor do we require a core return as we do not resell cores. We would ask that you recycle your old unit responsibly though.
Q: How do I determine if I have an HMI based application or if this product will work for me?
A: You will need to locate your RPO list label (generally in the glove box but on some vehicles under the spare tire cover in the trunk) and look for RPO IO5 or IO6.
Q: How do I determine if I have factory navigation or not?
A: You will need to locate your RPO list label (generally in the glove box or under the spare tire cover in the trunk) and look for RPO IO5 or IO6. IO5 is non navigation (shows as “OnStar NAV” on the screen generally) and IO6 is full navigation with maps on screen.
Q: I want to change my configuration from navigation to non navigation or vice versa can I do that?
A: NO, not with this product. As noted in the description this is a 1:1 replacement for whatever your vehicle was built with at the factory we do however offer a Navigation upgrade elsewhere in the shop.
Q: Can this be used to retrofit Car Play or Android Auto?
A: NO. You would need to check our kit specifically for that which includes other needed parts and info.
Q: I’m looking for a specific part number that I pulled out of my vehicle?
A: These units were superseded often, the part number doesnt matter here only choosing the correct model year and type does. Doing so will get you the latest available part number for your application.
Q: The bag was opened when I received the unit?
A: Yes some of these come in sealed bags, we have to open the bag in order to program and test them; this is normal.
Q: Will this fix “X” issue that I’m experiencing?
A: The infotainment bus in HMI equipped vehicles is extremely complicated with many modules and factors involved in its operation. ANY potential HMI replacement needs be diagnosed by a GM dealer PRIOR to ordering a replacement. There are many things that can present as an HMI failure but not actually be HMI related, for example a MOST bus short/open, BCM not outputting SDE etc. We test every unit prior to shipping so we know when they leave here they are in proper working order so if this doesn’t fix your issue the dealer that diagnosed it needs to further diagnose your issue. This includes even the Ghost Input issue below be prior to ordering a new screen even given the near certain odds it’s the culprit.
Q: My infotainment says “Waiting for Update Media” is this my HMI?
A: Yes, this is probably the only mode of failure for these that is a sure thing for an HMI replacement. This is a very common mode of failure for them and this will fix that.
Q: My display is randomly registering inputs, changing stations on its own basically like a ghost is operating it; will this fix that?
A: Generally speaking no. Ghost Touch/Inputs are typically caused by a faulty digitizer in the screen. We do carry the screens for the K2 Pickup/SUV in the replacement parts category for this reason.
Q: My unit said “NO VIN” when installed is that normal?
A: Yes thats normal assuming your vehicle is functioning correctly it will say that briefly at install and go away never to be seen again. We program the unit with specific software based on the VIN provided however the unit learns the vehicle VIN from the data bus at first power up and locks to it. This also includes a scan tool reporting the VIN has not been programmed when the MOST bus is inoperable.
Robert O’Konski (verified owner) –
Exact replacement for my failed HMI module in my 2016 GMC Canyon. Ordered the part on a weekend, and had it in my hand 10 days later. Simple replacement, 15 minutes start-to-finish.
Thanks for offering this fantastic service. My truck is back!
Gordon Herrmann (verified owner) –
Ordered this HMI module to fix a problem with the display unit on my 2016 Chev Silverado. The display was blank when you start the truck and after a few minutes it displays a screen that says waiting for update media. WMA recommended repalcing the unit with a new one programmed to my VIN. I ordered it and the new unit arrived in a little over a week. It was relatively easy to swap the new unit in by removing the lower glove box. Found several videos on YouTube demonstrating the process. The new unit is working great. Very happy with the professionalism and help from WAMS. Thanks.
Jeremy Smith (verified owner) –
My 2016 Volt infotainment screen was intermittently going blank. Determined the cause to be a bad HMI. Ordered the part from here and replaced it myself. I now have no more issues. Thank you!
Robert Merrill (verified owner) –
So Yeah………Having to replace the module in my 2016 Suburban was not cheap. Luckily, after much research, I found that White Auto had overall great reviews, and their pricing was the least painful I was able to find. ‘Sure beats paying a dealership at least double the amount to fix.
The module was shipped out sooner than their website predicted, and after a simple installation, the sound/video system is once again working perfectly. I would wholeheartedly recommend them to anyone needing a replacement module.
BTW, my own vehicle’s symptoms of a failed module were a blank screen and inoperable dash buttons. The steering wheel buttons would have some limited ability to control the system upon initial start up, but ultimately the radio would quit altogether after 10-15 minutes.
Stephen Goodwyn (verified owner) –
Just received my replacement part. Arrived promptly based on tracking info that was sent to me. Had a question prior to ordering and Customer Service quickly replied to me with answers. Just installed the part and it WORKS perfectly ! Thank you to the folks at WAMS… Dealership wanted to charge me $1800 !!!! Highly recommend WAMS if you find yourself in need of the HMI replacement… Steve G
Ken Wilhelm (verified owner) –
If you’re reading this, you are very likely the owner of a late model, and fairly pricey GM truck or SUV that has a radio/infotainment system on the fritz. You may also be wondering why it is that you have to learn what a ‘human machine interface module’ is, that question can only be answered by Mary Barra… If you need a replacement HMI module, WAMS is the place. I had my order in my hands 2 weeks after I placed the order (faster than quoted) and it works perfectly straight out of the box. FWIW in addition to the black screen and very intermittent rear camera view, my radio wasn’t working at all for a week when the problem started. Then 2 days before the order arrived, it would intermittently come on and be controlled by the steering wheel buttons.
Jennifer Vesco (verified owner) –
My CUE malfunctioned early in 2023 and I was left with no nav, no radio, and limited AC controls. Initially I attempted to have the original HMI repaired but it was unsuccessful. After that I looked at replacement and felt that with WAMS, I was getting a fair deal with a new or refurbished HMI with factory warranty that would come programmed and updated. While the replacement isn’t cheap, it costs less than an identical repair at a dealership and wasn’t difficult to swap the part at home. WAMS was very quick with the turnaround, especially over a holiday. Very happy to have my CUE restored and working as it should.
dashon morgan (verified owner) –
Worked perfect, I’m very happy.
thor5838 (verified owner) –
Ordered the OEM HMI module on a Monday and received it on Saturday. Since it was preprogrammed to the vehicle’s VIN it was an easy install and restored all the functionality of the Intellilink display, radio, backup screen, etc. I can’t imagine a higher level of performance in satisfying the vehicle’s electronic component replacement. Thanks WAMS!
Taylor Krumroy (verified owner) –
I was hesitant at first because I had never heard of White Automotive. But my car repair man was charging $1300 to replace the HMI and told me the labor was over $500 because it was so complicated. I watched one youtube video replacing it (2016 suburban) and it was a piece of cake. The piece shipped out within the week and the part was the identical exact part I was replacing. Perfect, worked as soon as I turned the car on, and saved $600+
Alex Vand (verified owner) –
Pretty impressed with WAMS not going to lie. And not just with the product but with their service. I had this issue with my truck called the dealer they wanted to charg me $200 to see if my hmi was the issue as I suspected. As well as couldn’t tell me if my hmi was the one for my truck when I showed them after removing it myself. I emailed WAMS and they replied within 5 minutes within a few emails i sent them a photo of my hmi and they replied explaining it was the wrong year model hmi and which they were right. I ordered a new gm hmi and had the unlock done. Recieved it in 2 weeks installed it and never liked back. Works flawless as it should. Part is genuine. I never leave reviews but they deserve it! 10 out of!!! 10
Watson Miller (verified owner) –
All I can say is your communications and deliver time was outstanding. I received my module within days after you re-opened after your holiday break.
I recieved what appears to be an OEM module ( hopefully updated as this will be my 2nd replacement). I think my first was a reman as it had a cheap sticker over the oem tag with part number
Installed it and everything works perfect. Thanks gang five stars !
Greg Davis (verified owner) –
If you’re surfing the internet trying to find the right place to purchase a media related product you can stop right here. You’re in the right place. WAMS made it easy to be sure that I was ordering the exact part that I needed and that it was updated for my application. It had to be programmed to the VIN number of my truck so I expected it to take a couple of weeks to ship but instead it was in my hands in less than a week. I cannot emphasize enough what a pleasure it was to do business with WAMS and I’ll definitely be recommending them to anyone who can use one of their many products and services.
A+++++ company!
Cameron king (verified owner) –
Ordered the HMI unit due to mine failing in my 2016 Chevy Tahoe. The Chevrolet dealership wanted to charge $1100 to replace. Over $500 for replacement part and $500 for labor (they said 2.5 hour job). They also told me the part was on back order so I would have to pay upfront but would not get an ETA on new HMI unit. I found WAMS online from a google search, checked reviews and decided to order. Replacement part was delivered approximately 10 days later. Watched YouTube video on installing new unit and had it finished within 30 mins. My radio is working like it’s fresh out the factory and saved myself $500 dollars. I would definitely buy again from WAMS.
EDWARD FISHER (verified owner) –
White Auto and Media saved the day for me! Faster than local dealership and significantly cheaper!
sec18m14 (verified owner) –
Fast service part was recieved within timeframe stated . Plug and play, system works better than it did when I first bought vehicle used a couple years ago. Thank you WAMS for an affordable non dealer option.
Shane Panos (verified owner) –
works perfect, would recommend