Returns Policy
1. Authorized Returns: Returns are only accepted if approved via an authorized Return Merchandise Authorization (RMA) request by email. Only unopened packages (excluding custom-programmed hardware) are eligible for return within seven (7) days of delivery. All authorized returns are subject to a 20% restocking fee and deduction of applicable payment processing fees (e.g., PayPal, credit card, Affirm) and shipping costs. The buyer is responsible for return shipping costs. Used electronic items are non-returnable, as is standard in the automotive industry.
2. Custom-Programmed Hardware: Orders for custom-programmed hardware, where the hardware is pre-programmed for a specific vehicle (which is the majority of items we sell), are non-returnable and non-refundable under any circumstances as they cannot be resold or returned to the supplier.
Cancellation Policy
1. Programming Service Orders (No Hardware Supplied by WAMS): Orders for programming services where WAMS does not provide hardware may be canceled within 24 hours of purchase for a full refund, minus payment processing fees. After 24 hours, orders become non-cancelable and non-refundable, as they are scheduled for processing and software creation may already be in process.
2. Orders Where WAMS Supplies Hardware: Orders for new hardware supplied by WAMS cannot be canceled without penalty, as parts are automatically purchased from the OEM/Supplier upon order placement on the WAMS website. Cancellation requests before programming incur a 30% restocking/cancellation fee, deducted from the refund, along with actual payment processing fees. This is levied by the suppliers to cover taking the item back, unwinding the GM warranty registration and putting the item back into their inventory etc. Once the hardware has been programmed for a specific vehicle, the order cannot be canceled or refunded. This applies even if the order status is still shown as “processing” in the customer account but has already been prepared for shipment.
3. Customer-Supplied Hardware for Programming: Service orders cannot be canceled due to the customer providing incorrect, defective, or damaged hardware. WAMS is not responsible for verifying customer-supplied hardware.
4. Order Expiration & Abandonment: Customers have six (6) months from the order date to complete their purchase. If the customer fails to complete the transaction within this timeframe, the order will be automatically canceled, and any remaining parts in WAMS’ possession will be deemed abandoned and disposed of.
Extenuating Circumstances: WAMS is committed to customer satisfaction and may provide reasonable accommodations (e.g., time extensions, assistance in sourcing correct parts) on a case-by-case basis.
Warranty Policy
1. OEM GM Parts Warranty: WAMS facilitates the OEM GM Parts Warranty on all new GM parts supplied. GM warrants these parts for one (1) year from the date of purchase under normal use. “Normal use” refers to standard automotive operation and excludes misuse, physical damage, or extreme use (e.g., off-road racing, stunt driving). Physical damage is not covered under warranty.
2. Warranty Claims Process: Diagnosis for warranty claims must be performed by a GM dealership, and a detailed repair order (including diagnostic steps and trouble codes) must be submitted to WAMS. If the repair order sufficiently documents a warranty-related failure, WAMS will issue an RMA number to begin the exchange process. The customer is responsible for diagnostic fees and shipping costs to and from the dealership.
3. Programming Services Warranty: Programming services cannot be warrantied, as they are performed on customer-supplied hardware. However, WAMS guarantees its work. If a programming error is identified at the time of delivery, WAMS will correct the issue at no additional charge, provided the supplied hardware is correct and functional. If a module containing WAMS programming fails or is accidentally overwritten by a dealership (without customer authorization), WAMS will reprogram the module if possible, free of charge, excluding Global B applications. The customer must provide a copy of the repair order confirming module reprogramming or replacement. The customer is responsible for shipping costs.
4. Damage Claims: Any physical damage to a received item must be reported in writing within 48 hours of delivery via the “Contact Us” page.